These are the main areas I cover in my consulting package. This list has been derived from years of experience working in various speciality and general practices.
Review Practice Manual and Practice Processes and Procedures
A common issue is that staff often lack sufficient information to perform their jobs effectively. Clear directions are vital for all staff to undertake tasks uniformly. This is achieved through clear processes and procedures, ensuring all staff are on the same page and understand what is required.
Processes and procedures also provide a framework for performance management. For example, managing a difficult staff member becomes more manageable by setting clear instructions and a frame of reference. If they fail to follow these, you have a solid performance management framework.
Performance Review and Performance Management
Practices are busy environments where certain behaviors and actions are sometimes ignored or tolerated. However, once performance management is in place, issues with staff members and overall practice performance can be rapidly resolved.
Recruitment of New Staff
The recruitment and interview process is a significant undertaking. Recruitment agencies, while helpful, can be expensive and may not fully understand your practice’s specific needs. They often rely on brief discussions with you before promoting their candidates.
In my experience, internal recruitment is more effective once I understand the practice’s culture, the type of person who would fit well, and the skills needed for the practice to succeed.
Aged Debtor Review and Resolution of Outstanding Accounts
Many practice issues stem from outstanding debtors and cash flow crises. Resolving these exceptions is a skill often lacking in the workplace. Most outstanding claims have simple solutions. Cash flow is crucial for a small business, and it doesn’t take long for outstanding claims to significantly impact it. My first month is usually focused on collections and resolutions, followed by staff training in this area.
Staff Training in Claims Resolution
Claims resolution is a significant issue in many practices. Resolving exceptions should happen immediately and, depending on the size of your practice, should occur daily once the report is back from Eclipse. I spend time with staff to ensure they understand this process and can resolve issues quickly, maintaining a positive cash flow for your business.
Contact me today to schedule a call and take the first step towards optimizing your practice.
Book A Call
After our call, I will have a much better understanding of where your practice stands and what is required.
My goal is to achieve results in as little time as possible. Realistically, the minimum engagement is one month, but typically, everything is on track after three months.
My goal is to achieve everything in as little time as possible. Realistically the minimum is one month but usually everything is on track after 3 months.
I have a Masters in Health Science Health Administration and over 25 years of practice management and medical accounts experience which I would like your practice to benefit from.
Read more on the blog for the latest articles on practice management, medical billing and more.
Fees
I charge a flat fee of $2,000.00 (plus GST) per month while my consulting services are engaged by the practice.
Frequently Asked Questions
- What areas do you specialize in with your consulting services?
- “I specialize in reviewing practice manuals, processes and procedures, performance review and management, recruitment of new staff, aged debtor review, resolution of outstanding accounts, and staff training in claims resolution.”
- How does your experience benefit my practice?
- “With years of experience in both specialty and general practices, I bring a wealth of knowledge and proven strategies to improve your practice’s efficiency, financial health, and staff performance.”
- What makes your approach to performance management effective?
- “I focus on establishing clear processes and procedures, ensuring all staff members understand their roles and responsibilities. This clarity forms the basis for effective performance management and dealing with challenging staff situations.”
- How do you handle recruitment differently than a recruitment agency?
- “Unlike external agencies, I recruit from within the practice after gaining a deep understanding of your practice’s culture and needs. This approach ensures a better fit for your team and long-term success. If needed I will recruit externally, take care of all of the shortlisting and interviewing and recommend only candidates that I think would fit the business in terms of skills and culture.”
- Can you help with improving our practice’s cash flow?
- “Absolutely. I prioritize aged debtor review and resolution of outstanding accounts, which are often key areas affecting cash flow. I also train your staff in effective claims resolution to maintain a positive cash flow.”
- What is your fee structure?
- “I charge $10,000.00 per month, invoiced weekly for full service consulting. This investment covers all aspects of my consulting services, including hands-on training and direct involvement in improving your practice’s operations.” You can also subscribe at $2,000.00 a month to have me on standby as a consultant.
- How quickly can we see results from your consulting?
- “While the timeline can vary, many practices begin to see significant improvements within the first month. Typically, everything is on track after three months of engagement.”
- Do you provide ongoing support after the initial consulting period?
- “Yes, I offer ongoing support and can tailor this to your practice’s specific needs, ensuring sustained improvement and success.”
- How do we get started with your consulting services?
- “The first step is to book a call with me. During this call, we’ll discuss your practice’s current situation and needs, and I’ll provide a clear outline of how we can proceed.”
- What success stories can you share from your previous consulting engagements?
- “In past engagements, I’ve successfully collected over $100,000 in outstanding accounts within the first month and have significantly improved practice operations and staff performance. I can share more detailed case studies during our initial call.”
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