There are many agencies that can help with this now but unfortunately it is difficult to find a virtual assistant who has the right qualifications in healthcare, particularly in Australia. Many agencies outsource their virtual assistant roles overseas which is fine in some context but absolutely breaks the rules for healthcare in Australia.
Specialty knowledge in the area you need is vital for your success in finding a virtual assistant that can help you run your practice. Each client has different needs and work slightly differently so they need to be able to adapt to the needs of the business they will be supporting. However, certain traits and skills are vital when trying to find a virtual assistant for healthcare in Australia.
- Do they understand the healthcare system in Australia?
- Do they understand how Medicare works and what is necessary for a successful claim?
- Do they understand the landscape of private healthcare, particularly private hospitals in Australia?
- Do they understand medical practice software?
- Can they relate to patients and instill confidence in the practice they are serving?
These are important questions to use when trying to find a virtual assistant in Australia. There are many great companies that provide this service and it’s important to do your research and choose a virtual assistant that you will be able to rely on and work well with.
Skills can be learned but the core of who you are working with will be unique. The relationship you build with your virtual assistant is just as important as the clients your business serves. You need to be able to trust them to represent you and your interests and help you build your practice.
Don’t choose the first one that you find. Shop around. Interview and ask lots of questions until you find a virtual assistant that you know you will be able to work with for the long term. It may only be for a short time until you build up a practice that outgrows the service or you change your business plan. However, choose a person that you think you could stay with for the long run. This will help you build the relationship and your business with clear intentions.
If you’ve found this article, you’ve found a virtual assistant who can help you with your medical specialist practice in Australia.
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