Expanding Telehealth Services in Australia
The rapid expansion of telehealth services in Australia during the early stages of the COVID-19 pandemic was described as “10 years of reform in only 10 days.” This expansion was considered the most significant structural reform to Medicare since its inception. However, the Australian National Audit Office (ANAO) identified some shortcomings in the governance, risk […]
Expanding into Niche Medical Services
Family physicians in Australia have a unique opportunity to excel in the healthcare market by expanding their services to cater to niche medical needs. By identifying and addressing the unique healthcare needs of their local patient population, physicians can differentiate themselves from their competition and provide specialized services that result in higher patient satisfaction. Expanding […]
Measuring the Impact of Expansion
Business expansion is a strategic goal for many companies, but it can also pose challenges for existing customers. This article will explore how to measure the impact of business expansion on existing customers and the importance of metrics and Key Performance Indicators (KPIs). Key Takeaways Customer retention rate is an important metric for measuring the […]